Ordering Gas via the Portal
How to Order a Replacement 45kg LPG Cylinder
Ordering a home LPG cylinder exchange online, from browsing to checkout.
Step 1: Open the menu and tap Order Gas
From anywhere on blackcatgas.com, tap Order Gas on the top menu bar. On mobile, open the menu first via the box with three horizontal lines. See How to Log In for more on navigating the menu.
Step 2: Tap Order Home LPG Online
On the Order Gas page, tap Order Home LPG Online.
Step 3: Set your quantity and add to cart
Adjust the quantity of cylinders you need (default is 1), then tap Add to cart.
Step 4: Open your cart
Tap View Cart on the popup if it's showing, or the shopping trolley icon at the top of the page. You can still adjust the quantity here with the + and - buttons.
Step 5: Sign in
If you're not already signed in, tap Sign In and enter the email and password for your account. Use Reset Password if you've forgotten it.
Step 6: Confirm your delivery address
If your account has more than one saved delivery address, you can choose which one to use here — see How to Select a Delivery Address on Mobile. Otherwise just confirm the address shown and continue.
Step 7: Fill in extra info (optional)
All of these fields are optional — tap Continue checkout without filling them in if you don't need them.
PO: a purchase order number, for businesses that need one for billing.
Driver Notes: gate codes or access notes, only shown to the driver once your delivery is next in line.
Urgency: helps us prioritise scheduling — let us know if you're out of gas.
Step 8: Review your order summary
The checkout page summarises your billing and shipping addresses, delivery method, and total before you pay.
Step 9: Choose how to pay
Select a saved card if you have one, or tap Choose Another Method to expand the form and enter a new card. Tap Pay now when you're ready.
Step 10: Order confirmed
Once payment goes through, you'll see your estimated delivery date and order reference. A receipt is emailed to you and also saved in your customer portal.
